Frequently asked questions

SHIPPING

Standard UK: £19.99 per order (Canvas: 3-5days. Neon: Times may vary)

International: Prices vary per order depending on weight (9-15days delivery. Buyer is responsible for all customs/duty/tax fees, in their respective country. Some countries delivery times will be higher)

Please note: Custom/Premium order dispatch times will vary.

Returns accepted within 14days of receipt of order. Contact us for return details. Not applicable for custom orders. Buyer is responsible for all shipping costs.

CUSTOM PIECES

Please head to our Custom page for more information on ordering your custom neon sign.

HOW LONG WILL MY NEON SIGN LAST?

The life of a neon sign is dependent on how much and how often it is used, and the type of sign it is. The luminous tubes in the signs usually last for 4 to 7 years, though in the right environment, a tube has the ability to last longer. Things that affect transformer life are heat, and electrical surges / consistency of your electrical supply. All of the neon signs shown on our website are designed for indoor use.

the london ice cream studio considers your privacy and online safety of utmost importance. By placing an order with neonwarehouse.co.uk you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns.