FAQ

CONTACT US

The best way to reach us is via our contact page, or email. We try to answer your enquiries the same day, but if we can't, we will definitely get back to you within 24 hours, at the latest. Normally, if you contact us, you'll get a response back from a human being within minutes.

info@neonwarehouse.co.uk

CUSTOM SIGNS

Please head to our Custom page for more information on ordering your custom neon sign.

If you're from a company or brand that wants to collaborate with us or have a large number of custom neon signs created at wholesale prices, we’d love to hear from you. We can accommodate orders of any size.

HOW CAN I HANG MY NEON SIGN?

Each sign comes with either pre-drilled holes in the backing, so it can easily be mounted on to a wall with screws/nails/hanging wire, or the signs come with fixtures already in place(picture wire/chain). All our frame mounted neon signs come with pre-installed hanging chain.

CAN I TURN MY NEON SIGN ON AND OFF?

Most of our stock neon signs have a switch on the power cable so that you can turn the sign off when it is not in use. Some of our premium range can be turned on/off directly from the mains switch.

HOW LONG WILL MY NEON SIGN LAST?

The life of a neon sign is dependent on how much and how often it is used. The luminous tubes in the signs usually last for 4 to 7 years, though in the right environment, a tube has the ability to last longer. Things that affect transformer life are heat, and electrical surges / consistency of your electrical supply.  All of the neon signs shown on our website are designed for indoor use.

DO YOU ACCEPT BITCOIN?

Yes we do! Contact us if you'd like to make a purchase using Bitcoin, and we can advise you on the costs and the payment method. 

WHOLESALE

If you're a retailer that would like to sell Neon Warehouse products in your store or on your website, please contact us by email.

SHIPPING

Our signs are shipped via tracked delivery. All signs are packaged in the most robust way possible.

DO YOU SHIP NEON SIGNS TO LOCATIONS OUTSIDE OF THE UK?

Yes. We are able to ship internationally, just check our shipping page for further details.

HOW DO I CLEAN MY NEON SIGN? 

If you want to dust or clean your neon sign, always be sure to unplug the sign first. Then, use a feather duster or soft, dry cloth to remove any dirt or dust from the bulbs. Never use a liquid cleaner to clean your sign.

MY SIGN ARRIVED BROKEN, NOW WHAT?

If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and get the issues rectified for you.

FULL-PRICED ITEMS POLICY

All full-priced items† are eligible for a return within 14 days. Items must be un-used with the original packaging. A copy of your receipt or proof of purchase must also be included with the return. Should you wish to exchange a product, simply return the product back to us and purchase the new style that you are looking for. *please refer to the return process outlined below. † Except custom neon orders. Custom neon order pieces are final sale.

SALE ITEMS POLICY

All sale items are final sale and not eligible for a return.

PROCESS FOR RETURNS

If for some reason you wish to return your purchase, please email us with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the product name / description of the item(s) you wish to return. Once your request has been emailed and the return is approved, we will provide you with an online return authorisation number (ORA#) via email. Please include the ORA# with the package you are returning.

The return process will be completed if the merchandise is returned to www.neonwarehouse.co.uk within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return.

Once your return has been received by our team, you will be be refunded the amount paid. Please note, you are responsible for all shipping and customs charges associated with returning an order.

ITEM AVAILABILITY

Neon Warehouse ensures that stock availability online matches inventory on hand. If for some reason the item(s) purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order. Some items may be on a 'pre-order' purchase, this will be stated clearly in the description, with an approximate delivery timeframe. 

TRACKING YOUR ORDER

Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number.

PRIVACY POLICY

Neon Warehouse considers your privacy and online safety of utmost importance. By placing an order with neonwarehouse.co.uk you give us your consent to process and use your personal data in accordance with this privacy policy. All personal information collected will only be used to contact you regarding your orders or returns.